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Airlines to compensate delays, cancellations: Govt

New Delhi: Airlines will soon have to compensate passengers for delaying/cancelling flights or denying them boarding passes, Civil Aviation Minister Praful Patel said in a written reply to the Rajya Sabha.

In what is seen as a move to protect the interests of passengers, the minister said that the Director General of Civil Aviation (DGCA) is in the process of finalising a Civil Aviation Rule (CAR), and the comments received on the draft CAR are being compiled.

“After the enforcement of CAR, airlines will be required to pay compensation and/or provide facilities to the passengers in case of denied boarding, cancellations and delays of flights,” Patel said.

The Civil Aviation Minister also said that 11 airports in the country have been marked as ‘critical airports from the flight operations’ point of view’.

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